Contact us

Please select the type of help you need from the options below:

Existing customers Call 0845 072 5555 to speak to one of our specially trained advisors between 7am and 8pm Monday to Friday and 9am to 2pm on Saturday, (we're closed on all UK public holidays). You can also use our automated service on this number 24 hours a day, 7 days a week. If you need to call us from abroad, or prefer not to use our 0845 number you can also call us on +44(0)1733 347338. You can also use Textphone on 0845 601 6909.

For booking appointments, complex queries and encashments - call your Assistant Relationship Manager or Relationship Support Team.

Other useful numbers
BACS Liaison: 0870 900 2066
Business Charge/Credit Card Helpdesk: 0845 602 2042
Debit Card Disputes Helpline: 0845 300 6699
International Customer Services: 0845 300 0101
Internet Banking Helpdesk: 0845 300 0116
LloydsLink Dial Up Helpdesk: 0870 900 2061
LloydsLink Online Helpdesk: 0870 900 2070
Lost/Stolen Cards (All): 0800 096 9779
Money Market Deposits: 0845 305 5555

Account opening (Starting up in business or moving your account.) Call 0800 056 0056 (open 8am to 8pm Monday to Friday and 9am to 1pm Saturday). Calls are free from a UK landline.

Schools, Free School & Academies - call 0800 681 6078.

Internet banking Call 0845 3000 116 or Textphone 0845 300 2280 (open 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday).

Email fraud Be aware that we will NEVER send you an email or website asking you to enter your Internet Banking details. If you receive anything of the kind do not reply and forward to our investigations team at emailscams@lloydstsb.co.uk.

If your card, PIN or security information has been lost, stolen, misused or disclosed to a third person, then please visit Lost, Stolen and Misuse Reporting for contact information.

Complaints

Lloyds TSB sets out to provide the highest level of customer service. However, if you ever have a concern or complaint, please speak to your relationship manager. He/she is able to resolve the vast majority of problems quickly and effectively and will try to sort things out for you. Lloyds TSB Bank plc and Lloyds TSB Scotland plc are authorised and regulated by the Financial Services Authority and covered by the Financial Ombudsman Service, whose contact details are listed below:

Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Website www.financial-ombudsman.org.uk. Phone 0845 080 1800.

Please visit the bank's complaints procedures for more details.

Alternatively request a copy of our 'How to complain' leaflet which can be obtained in branch or by contacting your relationship team.

If you need advice to help you manage your finances

We will consider cases of financial difficulty sympathetically and positively. You’ll usually spot problems first and should let us know as soon as possible. If we become aware of problems, we’ll let you know in writing. If speed seems to be important, we may try to contact you by phone, fax or e-mail.

This list gives a few examples of what may concern us, particularly if you do not explain what is happening:

If you go overdrawn without our agreement.
If you go over your agreed overdraft limit, especially more than once.
If there are large increases or decreases in your business’s turnover.
If you are trading at a loss.
If you suddenly lose a key customer or employee.
If you sell a large part of your business.
If you use a facility for purposes other than those agreed with us.
If you fail to make a loan repayment.
If you do not keep to conditions set out in the loan agreement.
If you do not supply agreed monitoring information on time.
If another creditor brings a winding-up petition or other legal action against your business.

We’ll do all that we can to help you overcome any difficulties. We’ll develop a plan with you for dealing with your financial difficulties and we’ll confirm in writing, what we have agreed.

Further information

For more information please download 'Your guide to financial assessment and difficulties'. (This pdf will open in a new browser window.)

Lloyds TSB Commercial is a trading name of Lloyds TSB Bank plc and Lloyds TSB Scotland plc and serves customers with an annual turnover of up to £15m.
Lloyds TSB Bank plc and Lloyds TSB Scotland plc are authorised and regulated by the Financial Services Authority under numbers 119278 and 191240 respectively.
Both companies are covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes’ eligibility criteria not all Lloyds TSB Commercial customers will be covered by these schemes.)

The documents on this page are pdf files. To read pdf files you need the Adobe Acrobat Reader software. To download this application free of charge please use this link to go to the Adobe website (customers should note that this link will open in a new browser window). Although Lloyds TSB Bank plc takes every precaution in ensuring that the files are available for you to download from this site are virus free, we cannot guarantee that the file you are about to download is free from viruses or other similar codes or programs.
It is a condition of allowing you to download through our site that any liability on our part in respect of, or arising directly or indirectly out of, any virus or similar codes or programs is excluded.
Therefore please run virus checking software before using the downloaded files.

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Licensed under the Consumer Credit Act 1974 under registration numbers 0004685 and 0198797 respectively.
We subscribe to The Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk.
Hire purchase and leasing are provided by Lloyds TSB Commercial Finance. When using these products and services your agreement will be with a Lloyds Banking Group company whose terms and conditions will apply.
Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.
If you need to call us from abroad, or prefer not to use our 0845 number, you can also call us on 01733 347338, to speak to one of our advisors.
Lending is subject to status.
Lloyds TSB Commercial Finance is a trading name of Lloyds TSB Commercial Finance Limited.
Lloyds TSB Commercial Finance Ltd Registered office: No. 1, Brookhill Way, Banbury, OX16 3EL.
Registered in England and Wales no. 733011.

0870 numbers
Daytime calls cost up to 8p plus 6ppm from BT lines Monday to Friday as at 11 February 2009. Mobile and other providers’ charges may vary. Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.