Contact us

Please select the type of help you need from the options below:

Existing customers Call 0845 072 5555 or the telephone number on your business statement (open 8am to 8pm, Monday to Friday; 9am-1pm on Saturdays). If you are calling from overseas please dial +44 1392 899 091.

Internet banking Call 0845 3000 116 or Textphone 0845 300 2280 (open 7am to 10pm, Monday to Friday; 8am to 6pm, Saturday and Sunday).

Account opening (Starting up in business or moving your account.) Call 0800 056 0056 (open 8am to 8pm, Monday to Friday and 9am to 1pm Saturday). Calls are free from a UK landline.

Website queries Call 0870 900 2069 (open 9am to 5pm, Monday to Friday). You can also email your query to Businesshelpdesk@lloydstsb.co.uk or by faxing 0870 900 2064.

Messages sent electronically may not be secure and may be intercepted by third parties. For these reasons, please do not use email to send us communications which contain confidential information or which need our immediate attention. We require these communications to be in writing, please contact your Business Centre directly. If you disregard this warning and choose to send us confidential information, you agree that you do so at your own risk and that you will not hold the Bank responsible for any loss that you suffer as a result.

Banking code

We are proud to be a signatory to the Business Banking Code. We are fully dedicated to meeting all the commitments and standards in this code, in the products and services we offer and the procedures our staff follow. We also ensure that our products and services meet relevant laws and regulations and that our bank payment systems are secure and reliable. We aim to treat our customers fairly and reasonably at all times and to be sympathetic and positive in times of financial difficulty.

Copies of the Business Banking Code are available in any branch, by request through your business team or alternatively, you can visit the website of the British Bankers' Association or the Banking Code Standards Board where a copy of the Business Banking Code can be read or downloaded.

Complaints

Lloyds TSB sets out to provide the highest level of customer service. However, if you ever have a concern or complaint, please speak to your business manager. He/she is able to resolve the vast majority of problems quickly and effectively and will try to sort things out for you. Lloyds TSB Bank plc and Lloyds TSB Scotland plc are authorised and regulated by the Financial Services Authority and covered by the Financial Ombudsman Service, whose contact details are listed below:

Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Website www.financial-ombudsman.org.uk. Phone 0845 080 1800.

Please visit the bank's complaints procedures for more details.

Alternatively request a copy of our 'How to voice your concerns' leaflet from your business team or branch.

If you need advice to help you manage your finances

We will consider cases of financial difficulty sympathetically and positively. You’ll usually spot problems first and should let us know as soon as possible. If we become aware of problems, we’ll let you know in writing. If speed seems to be important, we may try to contact you by phone, fax or e-mail.

This list gives a few examples of what may concern us, particularly if you do not explain what is happening:

If you go overdrawn without our agreement.
If you go over your agreed overdraft limit, especially more than once.
If there are large increases or decreases in your business’s turnover.
If you are trading at a loss.
If you suddenly lose a key customer or employee.
If you sell a large part of your business.
If you use a facility for purposes other than those agreed with us.
If you fail to make a loan repayment.
If you do not keep to conditions set out in the loan agreement.
If you do not supply agreed monitoring information on time.
If another creditor brings a winding-up petition or other legal action against your business.

We’ll do all that we can to help you overcome any difficulties. We’ll develop a plan with you for dealing with your financial difficulties and we’ll confirm in writing, what we have agreed.

Further information

For more information please download 'Your guide to financial assessment and difficulties'. (This pdf will open in a new browser window.)

The documents on this page are pdf files. To read pdf files you need the Adobe Acrobat Reader software. To download this application free of charge please use this link to go to the Adobe website (customers should note that this link will open in a new browser window). Although Lloyds TSB Bank plc takes every precaution in ensuring that the files are available for you to download from this site are virus free, we cannot guarantee that the file you are about to download is free from viruses or other similar codes or programs.
It is a condition of allowing you to download through our site that any liability on our part in respect of, or arising directly or indirectly out of, any virus or similar codes or programs is excluded.
Therefore please run virus checking software before using the downloaded files.

0800 numbers
Calls provided by BT are free. Mobile and other providers’ charges may vary. Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

0845 numbers
Calls provided by BT will be charged at up to 4 pence per minute at all times. A call set-up fee of 3 pence per call applies to calls from residential lines. Mobile and other providers’ charges may vary. Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

0870 numbers
Calls provided by BT will be charged at up to 8 pence per minute at all times. A call set-up fee of 3 pence per call applies to calls from residential lines. Mobile and other providers’ charges may vary. Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.