Telephone banking
You’re just one call away
When you call us you want to get through to someone who can help you first time. Our advisors are trained to deal with your business account queries or requests. They can also put you though to your business team if you need to speak to them.
Access your account information from 8am to 8pm Monday to Friday, and 9am to 1pm Saturday
Speak to trained Commercial Customer Service Advisors
A free service that is secure and easy to use
Accessing the service is easy, just call 0845 072 5555
Features & Benefits of Telephone banking
Our Commercial Customer Service Advisors can help you:
- with balance and basic account enquiries,
- order cheque and paying-in books,
- stop a cheque,
- cancel and amend standing orders,
- order foreign currency and traveller’s cheques,
- transfer money between your business and personal accounts,
- order copies of your statements and change the date that you receive them,
- confirm progress of CHAPS and foreign payments up to 5.30pm,
- with information on business products and services.
How do I use the service?
Our Commercial Customer Service Advisors are available from 8am to 8pm on Monday to Friday and from 9am to 1pm on Saturday.
When you first call, we’ll ask you a couple of questions about your accounts so that we can be sure who we’re talking to.
Call 0845 072 5555 (open 8am to 8pm Monday to Friday and 9am to 1pm Saturday) to speak to one of our advisors.
